Corporate Workshops

Effective Customer Service – Handling Difficult Situations We all have to deal with difficult people in customer service. This course will introduce concepts in human dynamic behavior designed to understand how we and others perceive the world and why some of us behave badly. We will deliver proven effective tools to change the negative dynamics and create a relationship of trust and innovation.
Sales Excellence – Becoming a Trusted Advisor We know our products and our processes and we know our customers.  Then why do customers think of shopping elsewhere?  Customers buy from people they trust.  Too often, sick
sales training teaches us how to manipulate the customer, help
which the customer is prepared for.  We will learn how to create an authentic environment that establishes trust and increases loyalty.
Effective Tools to Expand Your Network Establishing and expanding your network is more than the number of friends you have on Facebook, or contacts in LinkedIn.  An effective network works FOR you.  Learn the psychology behind networking and how effective networkers are using tools to improve the community as well as themselves.
Work, Life and Community Balance This workshop encourages deeper thinking about what the core competencies are within us and what opportunities look like.  Learn what makes you tick and how to find resources and mentors to help you explore the possibilities!
Authenticity and Your Personal Brand Do you find you wear many different hats in your life that don’t seem to match?  Find out how to integrate your professional, personal and community life for maximum fulfillment and personal growth.
Effective Personnel Management How many times have you had an interview that you thought went well, only to find out that you didn’t make a second?  Interviews can be the most stressful and ambiguous situation that you will face.  Learn some tips and tools that will get you out of your head and into the conversation with a prospective employer and show them the best you!
Work, Life and Community Balance Do you find you wear many different hats in your life that don’t seem to match?  Find out how to integrate your professional, personal and community life for maximum fulfillment and personal growth.
Authenticity and Your Personal Brand You know who you are, why do others not see it?  Maybe who you think you are putting out there and what others see aren’t matching.  Learn about authenticity and finding what it is that makes you special and exploit it!  This concept will help in performance reviews, promotions, finding and keeping business relationships and a host of many other applications.
Effective Personnel Management You are a great manager and looking to emerge into a great leader.  We will explore the difference and how to hone and use internal tools to create an environment of trust and innovation with your employees.   As a leader, you will find you can inspire others to find motivation and create fixes with little effort!
Effective Meetings Whether on a conference call, or in a meeting space, the leader sets the tone for the meeting.  Learn the subtle dynamics that are typically created and tend to disrupt the flow of innovation and creativity.  Understand how to create a environment that immediately brings out the best ideas in others.